Plan & Hosting

"The Plan"

We've removed subscription fees and made the platform free, for everyone, forever, with access to ALL features. That means, you can now...

Build as many surveys as you like using any question type, for free
Route respondents using any survey logic needed, for free
Create as many filters and charted crosstabs as you like, for free
Sig-test your tables and charts to your heart's content, freely
And everything else you want to do, free.

If you don't require Glow's help to create your survey or source your respondents, then all you need to pay for are responses.

You can still pay via credit card (or invoice if applicable) - for both responses or any additional services required.

Every account has therefore been converted to the new, single, free, universal plan, aka "The Plan".

Hosting Credits

If you are not using Glow to source respondents (i.e. not via Consumer Panel channels), you will need to purchase Hosting Credits.

1 response = 1 (hosting) credit

A response is defined as a completed survey (not exits or overquota).

You can buy credits in bundles to save as you scale or just purchase exactly the amount you need when you need it.

To purchase / top up credits, go to your Account Billing

Note that we recommend you enable auto-recharge for your credits to ensure uninterrupted service and avoid project delays due to insufficient credits being available in your account for surveys you want to run.

Credit Card vs. Invoice

If you're a a credit card customer and run out of credit, your account will freeze. However, if you're an invoice customer and run out of credit, you account will not freeze but your credits instead go into negative so you can continue capturing responses without credits. You'll be invoiced for these credits after fieldwork closes.

Account Owners vs. Account Users

Only account owners or account administrators can purchase hosting credits. Users can't top up hosting credits. If you want to change your account admin, please contact us at help@glowfeed.com

Paid Plan Conversion

For credit card paid plan customers at November 2024, because we've removed subscription fees and as a thank you for being a valued Glow customer, we will convert your remaining subscription balance into double its value in Hosting Credits. E.g. if you were on the Premium plan on $360 p/year, you'll receive $720 worth of credits when the switch occurs.

FREE Credits

You can also claim free credits by:

completing your profile so we can provide you with tailored content (100 credits)
creating your 1st project (100 credits)

Where to View Credits

Your credit balance will be displayed on your account dashboard, as well as your account billing, and when you're starting channels that use credits.

Demo Video

If you have any concerns regarding this transition to the new pricing model, please contact us immediately at help@glowfeed.com

We're excited about this change because it makes quality research even easier and more affordable for you.