What is the NPS Question Type?

NPS Preview

This popular question type will show respondents the standard Net Promoter Score 11-point scale with buttons ranging from 0 to 10. This is a pre-built question so it cannot be changed in anyway, e.g. if you want to change the scale to a 1-7 scale, this cannot be done. 

NPS Editor

All you need to do is edit the question field, the description field (optional), and add in a question image if you like. Simple!

NPS Analysis

The NPS score is calculated as [Promoters (9-10) e.g. 30% minus Detractors (0-6) e.g. 10%] x100 = +20

Q: What's a good NPS score?

A: Generally anything positive over 0 is good BUT the baseline varies per industry.

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