Delete Responses.

To delete responses, either because they were test responses or bad quality...

First, export your responses to get the Response IDs of the respondents you want to delete.

You can export responses either:

• from your Analyse dashboards > Download (down arrow icon at top left) > Responses OR
• from the Capture tab > Export Responses

In your response export in Excel or CSV, filter your data by the respondents you want to remove, then copy their Response IDs found in Column A of your data file.  

In the platform, go to your Capture tab > Responses tab > and click Batch Delete.

Paste your response ids in the Response ID's field and provide a reason, e.g. Test or Suspicious.

Click Delete.

Tip: To ensure you are deleting the correct responses, before you click "Delete", check the 1st, 4th, and last response ids in Glow match the 1st, 4th, and last response ids in your response export.

1st and 4th ids in platform

1st and 4th ids in response export (check the last ids match as well)

Once deleted, the responses will be removed from both your response exports and from your analysis data. However, you can still export a separate file for only deleted completes (Capture > Responses > Export Deleted) and you can share just the relevant columns (e.g. Response ID, Panelist ID, Reason for removal, etc.) with your panel partners so they can also mark them as test or bad quality on their end.